Driver Intervention Program Outcomes

Driver Intervention Program Outcomes

Goal # 1

Assure Timely Access to Treatment Services

Narrative

Many individuals seek treatment during a time of crisis which may include legal charges or exacerbated symptomatology. It is critical to make timely accommodations to initiate treatment services for both clients and referral sources. A delay in initiating treatment could deter a client from entering treatment or could result in the client’s or court’s loss of faith in the organization’s ability to meet his or her needs. 

2021 Goal 

Ninety percent (90%) of all DIP referrals will be scheduled to attend DIP within 90 days of the initial inquiry. 

Result

The average percentage of participants scheduled within 90 days of inquiry was 25%. Due to COVID-19, services from 2020 were pushed back to accommodate new laws and social distancing. This created a much larger than anticipated disruption in service wait times. 

Goal # 2

Enhance the Rate of Clients Discharged Due to Meeting Program Learning Objectives

Narrative

Clients discharge from treatment for various reasons, both positive and negative. A successful discharge is one in which all treatment goals or program objectives have been met, and the client no longer requires services through the program. A successful discharge following the client’s treatment experience is often reflective of the high-quality services provided by the organization.      

2021 Goal 

DIP participants will demonstrate an average score of 80% or higher on the post-test 

Result

In 2021, the average Post-Test score was 94.5% 

Goal # 3

Enhance Overall Client Satisfaction

Narrative

A client’s level of satisfaction is crucial as it provides a first-hand account of the client’s impressions regarding the organization, treatment providers, facilities and their overall treatment experience. Clients who are satisfied with their treatment experience are more likely to recommend the organization to friends, family members and other acquaintances within the community - thereby enhancing the organizations reputation and vitality. 

2021 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from clients served.  

Result

Overall Client satisfaction for 2021 was 97.25%