Employment Services Outcomes

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Cedar Ridge                            

Employment Services Program Outcomes

Goal # 1

Timely Access to Services

Narrative

The timeframe by which the organization will schedule intakes for consumers who have been referred is an indication of program efficiency. The more quickly the organization can schedule intakes for consumers to start employment services, the faster consumers can earn money and become a productive and contributing member of their family, as well as the larger community. 

2021 Goal 

At least eighty percent (80%) of all consumers will complete an intake within twenty-one (21) days of intake authorization. 

Result

100% of all consumers completed an intake within 21 days in 2021. 

Goal # 2

Enhance Overall Consumer Satisfaction

Narrative

A consumer’s level of satisfaction is crucial as it provides a first-hand account of the consumer’s impressions regarding the organization, treatment providers, facilities, and their overall treatment experience. Consumers who are satisfied with their treatment experience are more likely to recommend the organization to friends, family members, and other acquaintances within the community - thereby enhancing the organization’s reputation and vitality. 

2021 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from consumers served in employment services. 

Result

Overall Consumer Satisfaction totaled 95% for 2021. 

Goal # 3

Enhance Overall Referral Source Satisfaction

Narrative

Referral source feedback can provide a first-hand account of the experience of coordinating and linking clients with the services provided by the organization. Referral sources who are satisfied with their experience are more likely to refer clients again - thereby enhancing the organization’s reputation and vitality.     

2021 Goal 

Overall Stakeholder Satisfaction (%) for 2021 was 88% 

Result

In 2018, 40 referral source satisfaction surveys were mailed out, and 19 were returned making the return rate 47.50%.  The average referral source satisfaction rate for 2018 = 93.00%